Dear Users,
If you encounter any of the following issues while using KAIBOER products:
- Product after-sales issues
- Technical questions
- Difficulty connecting your device
- Installation, configuration, or usage issues
- Any other issues requiring technical support
To ensure that your issue can be resolved quickly and accurately, please contact the KAIBOER technical support team directly. Our professional technical staff will be happy to assist you.
Contact Information:
Please open the AliExpress app and search for “KAIBOER Official Store”, then contact our customer service team. This will allow you to reach us directly and receive professional technical support.
Aliexpress Store URL： https://www.aliexpress.com/store/1105801121
Thank you Kaibour. I was concerned as I never received any responses. Do I need to register my DMP K-8 Pro ? Does a comprehensive owners manual exist for my unit ?
Your product description of the K-8 Pro indicates dual 'ES9039 Pro' chips are installed. Yet there is one picture on Amazon that displays dual 'ES9039S Pro' chips. My unit's operating system lists the superior 'ES9039 Pro' chip. Which is correct ?
We’re very sorry for the delayed response and apologize for the inconvenience.
The user manual for the DMP-K8 is currently being prepared and is not yet available. In the meantime, you can refer to the DMP-K8 Pro user manual, as many of the basic functions and operating procedures are similar.
Regarding the DAC chip naming, thanks for checking this with us. ES9039S PRO is the naming we use for our customized DAC implementation in the DMP-K8 Pro. The term ES9039 Pro has also been used in some product materials as a market-reference name to make its positioning easier to understand.
Therefore, the ES9039S PRO information displayed by your unit is correct. We will also review the product images and descriptions to make the naming clearer and avoid further confusion.
Thank you for your patience and understanding.
I sincerely apologize, but it seems something was lost in translation. ES9039SPro chip is not displayed by my unit. My unit configuration plainly shows ES9039 Pro as the chip inside my unit. I admit I am confused. Does two circuit configurations exist for the DMP K8 Pro? Please see the attached photo.
