Return & Refund Policy

Seven-day unconditional returns

All products may be returned unconditionally within seven days of receipt. To arrange a return, contact sk@kaiboer.com with your order number before sending the product back.

Submit a request: Use our After-sales / Return & Refund Request form, or email sk@kaiboer.com with your order number.

For quality defects within the one-year warranty, the seller covers all costs required to resolve the issue. For other returns, contact us to confirm the return address and shipping arrangements.

Refunds

Refunds are processed through the original payment method where possible. Bank and payment-provider processing times may vary.

Read our worldwide warranty and five-year repair support policy.