Warranty & After-sales
Kaiboer provides after-sales support for eligible products purchased through authorized channels. This page explains how customers can request help for warranty, repair, replacement, return, or product support.
Before You Request Service
Please prepare your order number, product model, serial number if available, purchase channel, issue description, and photos or videos that help explain the problem.
Support Request Types
- Product setup or usage support
- Warranty review
- Repair request
- Replacement request
- Return or refund review
- Shipping or tracking issue
Warranty Review
Warranty eligibility depends on product model, purchase date, purchase channel, product condition, and applicable policy. Damage caused by misuse, unauthorized modification, improper installation, or accidents may not be covered.
After-sales Process
- Submit your request with order and product information.
- Our team reviews the request and may ask for additional details.
- If approved, we will provide next steps for repair, replacement, return, or refund review.
- When shipping is required, please follow the instructions provided by our support team.
Contact
Please contact our support team with your order number and product model. If you purchased from a distributor or marketplace, please also include the purchase channel.
