I just bought K9 Plus, updated the firmware, and downloaded the Kaiboer Home app from the App Store.
After some struggle with the setup, the streamer worked seamlessly on the first day. The streamer lost connection from the second day onwards.
1. The streamer failed to connect to the internet and prompted to select the location. The on-screen country selection was unresponsive, and the device was not connected to the mobile app.
2. The streamer appeared as 2 devices in the Asus router app with different MAC and IP addresses.
3. Wifi connection established, but couldn't connect to the internet.
4 A change of LAN cable or LAN ports also didn't resolve the issue.
5. Factory reset also didn't resolve the issue, and the same issues cropped up again.
6. No issues playing music files from the SSD storage.
7. No router or broadband issues, as the other devices are working fine.
Appreciate further advice to troubleshoot. Thanks.
Could you please provide the MAC address of your device? To help us better understand the specific issue, you may also contact our after-sales support team via email at sk@kaiboer.com and send us any relevant videos. We are more than happy to help you resolve this.
First, please ensure that both your phone and the device are connected to the same Wi-Fi network.
Please note that they must be connected to the exact same network (whether it’s a 2.4GHz or 5GHz signal).
Alternatively, you can send me some photos; please add me on WhatsApp:+8618823729428.
Dear Sir,
Thank you for using our product. We have relayed your issue to the R&D department. Please upload the error log from the device Settings and provide us with the MAC address. Our engineers will address your problem promptly.
