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Software & OS

Software, operating system and streaming control discussions.

Software & OS

Discuss PURE OS features, interface improvements, feedback and operating tips.

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Official control app help and discussions of HQPlayer, DLNA, Roon integration, compatibility and setup.

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Warranty, Returns & Import Duties

1 year

From the day you receive your product. The seller covers all costs for quality defects.

5 years

At-cost repairs after warranty. Replacement parts can be supplied by agreement.

7 days

Return any product within seven days of receipt, unconditionally.

Buyer-paid

Paid by the buyer. We provide accurate declarations and documents to assist clearance.

Read full warranty, returns & customs details

Worldwide one-year warranty: All products are covered for one year from receipt. The seller covers all costs to resolve quality defects during this period.
Five-year repair support: After the warranty ends, quality defects within five years of receipt can be repaired at cost. With your agreement, replacement parts can be supplied without returning the product to China.
Seven-day unconditional returns: All products may be returned unconditionally within seven days of receipt.
Import duties: All import duties, taxes and customs charges are paid by the buyer. The seller provides accurate declarations and supporting documents based on the actual transaction to assist clearance.

Support Time	Monday to Friday: 9:00 a.m. - 6:00 p.m Closed on weekends
Phone	+86-755-8301-4160
Address	21/F, Building 2, Qianhai Kexing Science Park, Xixiang Subdistrict, Bao'an District, Shenzhen, China
DTC	sk@kaiboer.com
CEO Office	mao@kaiboer.com
Global Distribution & Partnership	sales@kaiboer.com