After-sales Request
Submit product support, warranty, repair, replacement, return, refund, or shipping/tracking requests. Please include your order number and product model so our team can review your case quickly.
Warranty, Returns & Import Duties
1 year
Worldwide warranty
From the day you receive your product. The seller covers all costs for quality defects.
5 years
Repair support
At-cost repairs after warranty. Replacement parts can be supplied by agreement.
7 days
Unconditional returns
Return any product within seven days of receipt, unconditionally.
Included
Import duties, taxes & shipping
KAIBOER pays the import duties, VAT or sales tax in your country, plus shipping. No extra charges on delivery.
Read full warranty, returns & customs details
- Worldwide one-year warranty: All products are covered for one year from receipt. The seller covers all costs to resolve quality defects during this period.
- Five-year repair support: After the warranty ends, quality defects within five years of receipt can be repaired at cost. With your agreement, replacement parts can be supplied without returning the product to China.
- Seven-day unconditional returns: All products may be returned unconditionally within seven days of receipt.
- Import duties, taxes & shipping: KAIBOER pays the import duties, VAT or sales tax and customs charges in your country, plus shipping. There are no extra charges on delivery.
Full warranty policy · Returns & refunds · Submit return / refund request · Shipping & import duties
