Warranty & After-sales

One-year worldwide warranty

All products are covered by a worldwide warranty for one year from the date you receive your product. If a quality defect occurs during this period, the seller will cover all costs required to resolve it.

Repair support for five years

For quality defects occurring within five years of delivery, after the one-year warranty has ended, repairs are available at cost. With your agreement, we will provide replacement parts so the product does not need to be returned to China for repair.

Seven-day unconditional returns

You may return any product unconditionally within seven days of receiving it. Contact sk@kaiboer.com with your order number to arrange the return.

For assistance, email sk@kaiboer.com.

Need help? Submit an After-sales / Return & Refund Request, or email sk@kaiboer.com.