Shipping Policy

Free shipping is available to the destinations supported at checkout. Delivery timing depends on destination and customs clearance. Contact sales@kaiboer.com for the current estimate for your destination.

Tracking information will be provided when available.

Import duties, taxes and customs clearance

KAIBOER pays all import duties, VAT or sales tax and customs charges in your country, and shipping is free. You will not be asked to pay any extra charges on delivery. We provide accurate declarations and the necessary supporting documents to ensure smooth customs clearance.

Warranty, Returns & Import Duties

Request return / refund Contact us

1 year

Worldwide warranty

From the day you receive your product. The seller covers all costs for quality defects.

5 years

Repair support

At-cost repairs after warranty. Replacement parts can be supplied by agreement.

7 days

Unconditional returns

Return any product within seven days of receipt, unconditionally.

Included

Import duties, taxes & shipping

KAIBOER pays the import duties, VAT or sales tax in your country, plus shipping. No extra charges on delivery.

Read full warranty, returns & customs details

Worldwide one-year warranty: All products are covered for one year from receipt. The seller covers all costs to resolve quality defects during this period.
Five-year repair support: After the warranty ends, quality defects within five years of receipt can be repaired at cost. With your agreement, replacement parts can be supplied without returning the product to China.
Seven-day unconditional returns: All products may be returned unconditionally within seven days of receipt.
Import duties, taxes & shipping: KAIBOER pays the import duties, VAT or sales tax and customs charges in your country, plus shipping. There are no extra charges on delivery.

Full warranty policy · Returns & refunds · Submit return / refund request · Shipping & import duties

Support Time	Monday to Friday: 9:00 a.m. - 6:00 p.m Closed on weekends
Phone	+86-755-8301-4160
Address	21/F, Building 2, Qianhai Kexing Science Park, Xixiang Subdistrict, Bao'an District, Shenzhen, China
DTC	sk@kaiboer.com
CEO Office	mao@kaiboer.com
Global Distribution & Partnership	sales@kaiboer.com