Kaiboer Privacy Policy

Last Updated: June 24, 2026
Effective Date: June 24, 2026

Kaiboer (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our official website (the “Site”), purchase our premium audio-visual products, download firmware, or use our related customer and technical support services.

Please read this Privacy Policy carefully. By using our Site and services, you consent to the data practices described in this policy.

1. Information We Collect and How We Use It

We collect several types of information for various purposes to provide and improve our services to you.

A. Personal Data You Provide Voluntarily

Account Registration: When you register an account on our Site for membership or product warranty, we may collect your name, email address, phone number, and account password.

Order and Transaction Information: When you purchase our product, we collect information to fulfill your order. This includes your shipping address, billing address, phone number, and order history.

Note: All payments are processed securely via independent third-party payment gateways (e.g., PayPal, credit card processors). We do not store your credit card or financial account numbers.

Customer & Technical Support: When you request a firmware download, register a warranty, or contact us for repairs, we may collect your product Serial Number (S/N), proof of purchase (invoice/receipt), contact details, and your communication history with us.

B. Automatically Collected Data

Usage and Device Data: To ensure the security, stability, and optimization of our Site, our servers automatically log details such as your IP address, browser type, operating system, referring URLs, device identifiers, and pages viewed.

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies to:

  • Keep you logged into your account.
  • Understand and save your preferences for future visits.
  • Compile aggregate data about site traffic and site interactions to offer better site experiences in the future.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

3. How We Share and Disclose Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Service Providers: We share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., global logistics and shipping companies like DHL/FedEx to deliver your products).

Legal Compliance: We may disclose your information where required by law, subpoena, or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.

Business Transfers: If Kaiboer is involved in a merger, acquisition, or asset sale, your personal data may be transferred, subject to the same privacy commitments.

4. Data Security and International Transfers

We implement a variety of security measures, including HTTPS encryption and secure data storage protocols, to maintain the safety of your personal information.

International Data Transfers: Kaiboer is headquartered in China. Information we collect may be transferred to, stored, and processed in countries outside of your residential jurisdiction. By using our Site, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those of your country.

5. Your Rights (Including GDPR and CCPA)

Depending on your location (such as the European Union or California), you may have the following data protection rights:

The Right to Access/Update: You have the right to review, change, or correct your personal data by logging into your account.

The Right to Erasure (Deletion): You can request that we delete your personal information, subject to certain legal obligations.

The Right to Restrict/Object Processing: You have the right to object to our processing of your personal data or request that we restrict it.

Account Cancellation: You can request the deletion of your account at any time by contacting our support team.

To exercise any of these rights, please contact us using the information provided below.

6. Children’s Privacy

Our Site and premium audio-visual products are not directed to individuals under the age of 16 (or 14 in certain jurisdictions). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data without parental consent, please contact us immediately, and we will take steps to remove that information.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Company Name: Shenzhen Kaiboer Technology Co., Ltd.

Address: 21/F, Building 2, Qianhai Kexing Science Park, Xixiang Subdistrict, Bao’an District, Shenzhen

Email: mao@kaiboer.com

Phone: +86-755-8301-4160

We will respond to your inquiry within 3 business days.